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Lufthansa has issued an apology noting that it should have only barred the passengers who did not follow the mask rules (file photo).
Lufthansa has been forced to apologise after it denied boarding to more than 100 Orthodox Jewish passengers on a recent flight to Budapest.
The travelers were made up of two large groups as well as several individuals. They were going to Hungary to commemorate the death of a famous rabbi, and after flying in from New York, were waiting in Frankfurt, Germany for the transfer to the Hungarian capital.
At issue was that several of the group had flouted mask rules on the flight from the US.
But instead of dealing with the concerned individuals, officials for the German airline decided to block all the members of the group, even those who had complied with the mask mandate.
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A video of an angry passenger talking to an airline official asking why all Jewish passengers had been singled out was posted on social media.
“The non-Jewish people on the flight went. Why are only the Jewish people paying for other people’s crimes?” asked the flyer.
“Because it’s Jews coming from JFK,” said the staff member.
“Oh, so Jewish people coming from JFK are paying for the crimes of a few people?” asked the passenger
The employee responded: “If you want to do it like this, [it was] Jewish people who were the mess, who made the problems.”
Lufthansa has since issued an apology noting that it should have only singled out the passengers who did not follow the mask rules.
“On May 4, a large number of booked passengers were denied boarding on their onward flight with LH 1334 from Frankfurt to Budapest. Lufthansa regrets the circumstances surrounding the decision to exclude the affected passengers from the flight, for which Lufthansa sincerely apologises.
“The reasoning for the decision was based upon various instances of non-compliance by numerous guests with mask requirements and crew-safety instructions on the previous flight LH401 from New York to Frankfurt.
“Regulatory requirements in Germany and other markets obligate airlines to enforce the wearing of medical or FFP2 masks on board flights for all passengers and crew members.
“While Lufthansa is still reviewing the facts and circumstances of that day, we regret that the large group was denied boarding rather than limiting it to the non-compliant guests.
“We apologise to all the passengers unable to travel on this flight, not only for the inconvenience, but also for the offense caused and personal impact.”